Frequently Asked Questions
Why do in-stock items ship within 3–5 business days?
Ready to ship within 3–5 business days.
This processing period allows our team to complete final quality assurance, order verification, professional packaging, and shipping preparation. Every ring is carefully inspected before dispatch to ensure it meets our quality standards and arrives safely in excellent condition.
Are your gemstones authentic?
Yes. At RARÉTUU CARATÉ, transparency is at the heart of everything we do.
We offer clearly defined gemstones with full disclosure and certification where applicable:
• Moissanite jewellery is accompanied by an authentic grading certificate
• Lab-grown diamonds are real diamonds and may be certified by IGI or GIA for eligible bespoke orders
Is moissanite a real gemstone?
Yes. Moissanite is a genuine gemstone renowned for its exceptional brilliance, fire, and durability.
While often admired for its diamond-like sparkle, moissanite is a unique gemstone with its own distinct characteristics and beauty.
Are lab-grown diamonds real diamonds?
Yes. Lab-grown diamonds are real diamonds.
They possess the same physical, chemical, and optical properties as mined diamonds. The only difference lies in their origin, as lab-grown diamonds are created using advanced technology rather than formed naturally underground.
Do you provide certificates?
Yes.
• Moissanite jewellery includes an authentic grading certificate
• Eligible lab-grown diamonds are accompanied by internationally recognised IGI or GIA certification
Certification availability may vary depending on the gemstone type, size, and design selected.
Are your jewellery pieces anti-tarnish?
Selected RARÉTUU CARATÉ pieces are enhanced with RARÉTUU Shield™ Protection Technology, designed to help reduce oxidation, minimise tarnishing, and preserve brilliance for longer-lasting wear.
We recommend removing jewellery before swimming, bathing, or prolonged exposure to water and chemicals to help preserve its beauty and longevity.
For more information, please refer to our RARÉTUU Shield™ Technology Guide.
Are your jewellery pieces hypoallergenic?
Selected RARÉTUU CARATÉ pieces are designed to be hypoallergenic and suitable for sensitive skin.
Our materials are carefully selected to provide a comfortable wearing experience while reducing the likelihood of irritation commonly associated with lower-quality metals.
Has RARÉTUU Shield™ been tested?
Selected RARÉTUU Shield™ enhanced jewellery incorporates patented anti-tarnish protection technology and has undergone corrosion-resistance testing under laboratory conditions.
Testing includes a 5,000-hour salt spray corrosion test designed to evaluate long-term resistance to oxidation and tarnishing.
Do you offer custom jewellery?
Yes. We specialise in bespoke jewellery tailored to your preferences.
Clients may personalise:
• Gemstone selection
• Metal type, colour, and finish
• Solid gold options (9K, 10K, 14K, or 18K)
• Certified lab-grown diamonds (IGI / GIA)
• Custom settings and stone sizes
Estimated production time for bespoke pieces is approximately 2–4 weeks, excluding shipping.
Do you offer solid gold jewellery?
Yes. Selected bespoke pieces may be crafted in solid gold upon request, including 9K, 10K, 14K, and 18K gold options.
Availability may vary depending on design specifications and gemstone selection.
Do you offer private consultations?
Yes. We offer personalised consultations for bespoke jewellery, engagement rings, custom designs, and gemstone recommendations.
Appointments may be arranged virtually with our team to discuss your requirements, preferences, and budget before placing an order.
To schedule a consultation, please contact our Client Care Team.
Can custom-made items be returned or exchanged?
Due to the personalised nature of bespoke jewellery, custom-made, personalised, and engraved pieces are non-returnable and non-exchangeable.
We encourage customers to carefully review all specifications prior to confirming their order.
How long does delivery take for in-stock items?
Malaysia
• Orders are typically processed and dispatched within 1–5 business days.
International Orders
• Delivery times vary depending on destination and shipping carrier.
Tracking information will be provided once your order has been dispatched.
How long does bespoke or custom jewellery take?
Custom-made and bespoke pieces require additional production time to ensure the highest level of craftsmanship and attention to detail.
• Production typically takes approximately 2–4 weeks
• More intricate or complex designs may require a longer lead time depending on design specifications
Once completed, your order will be carefully inspected, dispatched, and accompanied by tracking information.
Do you ship internationally?
Yes. RARÉTUU CARATÉ proudly serves clients worldwide.
International shipping rates and delivery estimates are calculated at checkout, and tracking information will be provided once your order has been dispatched.
Where applicable, duties and taxes are covered to ensure a seamless delivery experience.
Is shipping free?
Yes. We offer complimentary worldwide shipping.
All duties and taxes are fully covered, ensuring no unexpected charges upon delivery.
All duties and taxes are fully covered, ensuring no unexpected charges upon delivery.
Do you offer a warranty?
Yes. Every RARÉTUU CARATÉ piece is covered by our Lifetime Craftsmanship Warranty.
This warranty covers manufacturing and workmanship-related defects under normal wear conditions.
The warranty does not cover:
• Normal wear and tear
• Plating wear over time
• Accidental damage
• Misuse, improper care, or unauthorised repairs
Will gold plating fade over time?
Gold and rose gold plating naturally wear over time depending on frequency of use, exposure to chemicals, and care practices.
This is considered normal wear and is not covered under our Lifetime Craftsmanship Warranty.
Professional re-plating services may be available upon request.
How do I choose the correct ring size?
We recommend referring to our Ring Size Guide before placing your order.
If you require assistance, our team will be happy to help you determine the most suitable size prior to purchase.
How should I care for my jewellery?
To preserve the beauty and longevity of your jewellery, we recommend following our Jewellery Care Guide.
Proper storage, regular cleaning, and avoiding unnecessary exposure to chemicals will help maintain your piece for years to come.
Do you operate a physical showroom or retail store?
RARÉTUU CARATÉ is currently an online-exclusive jewellery brand, serving clients both locally and worldwide.
By operating online, we are able to focus our resources on what matters most — exceptional craftsmanship, premium materials, certified gemstones, and personalised client care, rather than traditional retail overhead.
Every piece undergoes quality inspection prior to dispatch and is supported by our dedicated customer service team throughout your purchase journey.
We proudly ship worldwide, bringing the RARÉTUU CARATÉ experience directly to our clients wherever they are.
Need Further Assistance?
Our team is always available to assist with product enquiries, custom orders, sizing guidance, and after-sales support.
Please contact us anytime, and we will be delighted to help.